A question about a verdict, help wiring up a vendor, or something that looks wrong — email is the fastest way to reach a person who works on the app.
For anything about the app once it's installed — a verdict you disagree with, a vendor connection that won't test, an import that failed.
Questions about what Verifai reads, how long it's kept, or a customer's data-access or erasure request that needs a human.
.myshopify.com handle.The Help & docs page covers the questions that come up most — what Verified, Review and Skipped mean, why prepaid orders aren't checked, and what to tune in Settings. It's short.