Active Installation Data Lifecycle
During active app installation, catalog configurations, model avatars, credit logs, and generated try-on visual results are retained to support store features.
Merchant Data Controls: Store owners can manage each customer's product access and credit balances at any time from the vendor dashboard. Deletion of customer photo history and generated try-on logs happens automatically when Shopify's compliance webhooks fire, or on request to our Privacy Officer.
Automated Webhook Purging (Shopify Compliance)
Upon receiving valid Shopify compliance webhooks:
- customers/redact: Associated customer portraits, try-on history, and SHA-256 hashes are permanently deleted from database records.
- shop/redact: Merchant store configurations and API access session tokens are completely removed within 48 hours.
Uninstallation Data Disposition
When a merchant uninstalls Fittera, OAuth session tokens are invalidated immediately. Remaining shop-scoped data is queued for automatic purging following Shopify's standard 48-hour redaction protocol.
Submitting Manual Deletion Requests
To submit a manual cryptographic data deletion request, contact our Privacy Officer at [email protected] specifying your .myshopify.com store domain.