Shopify Admin Desk
Log into Fittera inside your Shopify Admin to open a ticket directly with your store context attached.
Open Admin Ticket →Engineering Email
Direct access to core app developers. We aim to respond within one business day for active subscribers.
[email protected]Submitting a High-Priority Ticket
When submitting a support ticket regarding a try-on rendering issue or storefront theme block display problem, please include:
- Your .myshopify.com domain name.
- Affected product title and specific variant name.
- Approximate timestamp of the issue.
- Any visible error code shown in your merchant activity dashboard.
Storefront Theme Integration Guide
Fittera utilizes Shopify 2.0 Theme App Blocks. To position the Mirror Room try-on button:
- Open Shopify Admin > Online Store > Themes > Customize.
- Navigate to the Default Product template.
- Click Add Block in the Product Information section and choose Fittera Button.
- Drag to position the button next to your Buy / Add to Cart buttons and click Save.
Try-On Troubleshooting Guide
- Active Credits: Verify that your store subscription is active and has available monthly generation credits.
- Image Contrast: Ensure catalog product images show garments clearly against a contrasting background.
- Instant Free Caching: Re-generating a try-on with identical portrait and variant combinations uses cached results and consumes 0 credits.
Privacy & Data Desk
For privacy inquiries, customer photo deletion requests, or GDPR data requests, contact our Privacy Officer at [email protected].